Service Technician
  
GENERAL PURPOSE:

Reporting to Universal Service Solutions (USS) Supervisory Staff, the Service Technician will be responsible for installing, servicing, adjusting and/or repairing Metrolinx ticket printing machines in GO Stations across the Greater Toronto and Hamilton Area.

KEY RESPONSIBILITIES:

  • Prepare ticket machines for daily use.
  • Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills, coins or paper tickets.
  • Test machines to determine proper functioning.
  • Clean and provide preventive maintenance to parts.
  • Clean machinery and maintain cleanliness of areas where machinery is worked on.
  • Maintain records of machine maintenance and repair.
  • Replace malfunctioning parts, such printers, ink, ticket paper, bill acceptors, coin dispensers, screens, credit card readers, etc.
  • Troubleshoot, identify and correct machine related problems through proper adjustments to various parts of the machine.
  • Responsible for correct reporting of time, production and material usage.
  • Open, Manage, and Close trouble tickets from a mobile device.
  • Implement quality control, accompany with reporting and record keeping procedure.
  • Coordinate on-hand inventory with warehouse management.
  • Disassemble and assemble machines, according to specifications and using hand and power tools.
  • Install new machines in compliance with codes.
  • Work within high volume public area environments.
  • Work with urgency, when equipment is down, to maintain production requirements. Which may include on-call shifts during weekends.
  • All other duties and responsibilities that are assigned.
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    KNOWLEDGE, SKILLS AND ABILITIES:
    The successful candidate will demonstrate the following skills and experiences:

  • Outstanding communication written and verbal skills and ability to work with others.
  • Ability to provide exceptional customer service.
  • Problem-solving skills and troubleshooting.
  • Ability to work/manage time independently.
  • Resourcefulness in learning new manuals and processes.
  • Outstanding attention to detail with the ability to understand mechanics and technical tasks.
  • Ability to identify issues or problems in operations or maintenance.
  • Good personal organization.
  • Able to lift and move 50 pounds or more repeatedly.
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    REQUIREMENTS
  • High School Diploma or equivalent.
  • Ontario G license or equivalent required (successful candidate will have possessed their full G license for at least 1 year).
  • Knowledge of basic office programs (MS Word, MS Excel, MS Teams, Adobe, Internet Explorer).
  • Ability to work in fast paced, high volume, highly autonomous environment.
  • Adhere to quality service standards and comply with procedures, rules and regulations.
  • Must be able to work a flexible/rotating work schedule, including weekends, holidays, and overtime (covering all shift schedules).
  • Train and work in various areas of production in response to production demands.
  • Must be able to stand for long periods of time and work longer than usual shifts.
  • Knowledge of advanced office programs (MS SharePoint, MS Project, Primavera).
  • Experience with trouble ticket programs (Reynolds2Reynolds, SharePoint, ServiceDesk).
  • Degree/Diploma in Electronics repair or manufacturing.
  • Experience in the electronic fare collection industry.

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  • Competitive Pay.
  • Union membership, benefits, and pension plan.
  • The opportunity to work with a great team where Safety is an integral part of our culture.

    • We would like to thank all applicants for their interest, but only those selected for an interview will be contacted.

    Universal Service Solutions Ltd. is an Equal Opportunity Employer.