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Paratransit Operator Trainee (Class begins in March)
Requisition Code:19:04
Pay RangeTraining pay:$17.00/hr Training-$18.81 to $27.12/hr part-time
Date Posted1/9/2019
Application DeadlineOpen Until Filled
Job Description
C-TRAN is a local government formed in 1981 to provide public transit service for Clark County. The agency serves the Vancouver/Clark County area and provides paratransit service through the C-VAN program. Paratransit Operators drive 25' diesel buses and Toyota minivans providing curb-to-curb service for elderly individuals and persons with disabilities who are unable to use C-TRAN’s fixed route service. Currently, C-TRAN has approximately 445 employees, 82 of whom are Paratransit Operators.

Good Driving Record – Five (5) year driving abstract records from each state of residence within the last five (5) years must be provided by the applicant at the first interview. 
Driving records will be reviewed for the following:Serious violations will disqualify an applicant from further consideration for a period of 10 years from the date of conviction. These violations include, but are not limited to:> A misdemeanor or felony> Driving while under the influence of alcohol or drugs> Negligent or reckless drivingLess serious violations will disqualify an applicant from further consideration if the date of conviction is within the last 5 years. These violations include, but are not limited to:> Three (3) or more moving violations> Two (2) or more accidents*> Any combination of two (2) moving violations and one (1) accident*> Any combination of careless driving and either one (1) moving violation or one (1) accident*> More than two (2) convictions or combination of convictions for driving without a license or driving without insurance* No-fault documentation for disqualifying accidents will be considered. License suspensions will be reviewed for cause.
A Commercial Driver’s License (CDL) Permit for Class C or above with passenger endorsement must be obtained prior to the first day of training. The cost for the CDL instruction permit, knowledge test is approximately $65 to $75 and to add CDL license is approximately $95 and is the responsibility of the employee. The skills test is provided by C-TRAN for new employees at no cost to the employee. Those with Oregon drivers license the CDL instruction permit, knowledge is approximately $55 and an additional $75.50 to add CDL to a valid Oregon driver's license. Those with Oregon driver's license will be required to pay approximately $80 and will be tested by Tri-Met.Customer Service Experience – Applicants with a minimum of two (2) years work experience demonstrating strong customer service skills including interaction with customers, problem-solving, and customer assistance will receive higher consideration.Solid Work History – C-TRAN’s application requires that all periods of employment or unemployment in the past five years be accounted for.
Failure to account for all time in the past five years may lead to disqualification. All employment dates will be verified and information related to performance, discipline, and attendance will be obtained.All employment offers will be contingent on the successful completion of the following: reference check, criminal background and child/adult abuse background check, alcohol and controlled substances testing background check, physical examination, drug screen, and driving abstract check.All part-time operators are required to join the Amalgamated Transit Union, Local 757.

Six-week training period, approximately 35-40 hours per week.Training will include, but is not limited to: vehicle operation and maneuvering, defensive driving, radio/mobile terminal data operation and procedure, disability awareness/sensitivity, lift operation/wheelchair securement, public relations, map reading, fare policy, and emergency and accident handling.The last two weeks of training will be spent with senior Paratransit Operators.Upon completion of training, trainees become part-time Paratransit Operators. Eligibility for a full-time position is dependent on advancement based on length of service, C-TRAN’s ability to fund existing service levels, and turnover. Advancement to a full-time position may take a significant number of years.Probationary employees are monitored throughout their probationary period. All operators receive an annual evaluation and ride/route evaluations are conducted periodically.Approximately 4 hours of retraining is provided each year in the form of group meetings. Defensive Driving training is provided approximately every five (5) years.

Part-time Paratransit Operators start out as “floaters” with a guarantee of 120 hours pay per month. Upon gaining more seniority, part-time operators may be eligible to bid for an assignment which consists of a set schedule and hours. However, part-time operators bidding for these runs will only be guaranteed 100 hours pay per month. Because hours for part-time operators are equalized, individuals under the age of 65 who are receiving Social Security benefits may exceed the 2017 limit of retirement earnings (http://www.ssa.gov).
Part-time operators will receive two days off each week unless emergency situations dictate otherwise. Days off are typically consecutive, though not required by contract. Days off are bid by seniority and can change a minimum of three times per calendar year.Due to daily schedule changes, Paratransit Operators must be flexible and available to work during all hours of operation. C-TRAN is open 7 days a week including all holidays. Current hours of operation are:Monday through Friday 4:30 a.m. to 12:30 a.m.Saturday 5:30 a.m. to 12:30 a.m.Sunday and Holidays 6:00 a.m. to 12:30 a.m.C-TRAN is unable to accommodate schedule requests to work specific hours/days or a specified number of hours per week.Paratransit service is based on requests for service from our customers. Over half of the service provided is scheduled the day before.
 C-TRAN establishes routine schedules for Paratransit Operators when possible. However, due to the nature of the service provided, part-time Paratransit Operators will not know their work assignments until 7:00 p.m. the evening before and report times may change.Part-time Paratransit Operators are “relief” operators. As such, these operators fill in for illnesses, vacations, and provide extra service when needed.
Paratransit Operators may be expected to work split shifts. An example of a split shift might include a schedule such as the following:Monday 5:30 a.m.-7:30 a.m. and 4:30 p.m.-7:00 p.m.Tuesday 10:30 a.m.-12:30 p.m. and 8:30 p.m.-11:00 p.m.Many Paratransit Operators do work other part-time jobs. However, C TRAN requires the provision of C-TRAN service to be the Paratransit Operator’s first priority. Should a Paratransit Operator wish to pursue a second “driving” job, C-TRAN has a policy restricting operators to no more than 10-hours drive time per day and a minimum of 8-hours off duty time.

C-TRAN has a strict attendance policy. Paratransit Operator trainees are allowed only one instance of unexcused absence (including tardiness) during their first two weeks of training. A second instance during training results in termination of employment. During the last two weeks of training with senior operators, any time missed will affect the trainee’s seniority as their training would be extended for the number of days absent.Upon completion of training, part-time probationary Paratransit Operators are allowed a total of three instances of tardiness with the fourth resulting in termination. The only way to avoid being charged with tardiness is to notify Dispatch at least 45 minutes prior to the scheduled report time. For probationary employees, notification later than one hour after the operator's report time counts as two instances of tardiness.

Safety is a very important aspect of the Paratransit Operator’s job and is emphasized during training. C TRAN has established an accident policy that includes progressive discipline for chargeable accidents based on severity, number of occurrences, total damage, and negligence. Serious accidents call for termination. C-TRAN’s Safety Coordinator meets with every operator involved in an accident as part of the investigation/counseling process. If warranted, retraining is provided. Any accident involving a part-time probationary paratransit operator may result in termination.

All Paratransit Operators will have a six-month probationary period following completion of training. Successful completion of probation will be based on the following: attendance, punctuality, attitude, availability, cooperation, customer comments, operational performance, accidents, and ability to perform essential job functions.

If selected for the position, documentation that you are a United States citizen or an alien lawfully authorized to work in the United States will be required to establish your identity and work authorization in accordance with the employer’s obligation under the Immigration Reform and Control Act of 1986.This position is covered under the provisions of an agreement with the Amalgamated Transit Union, Local 757.If selected for this position, employment will be conditional pending completion of a criminal background investigation.-The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive list of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.